Refund Policy
Transparent and just refund terms for your satisfaction
Overview
At CommonsDataGarden, we are aware that situations may arise, and we are committed to having clear and equitable refund policies. Here, we outline the scenarios in which refunds might be granted for yacht rental services.
Prior to confirming a reservation, please familiarize yourself with this policy thoroughly. Booking a rental with CommonsDataGarden signifies your acceptance of these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Rental
Entitled to: Full refund excluding service charges
Processing Duration: 5-7 working days
Service Charge: €50 for credit card transactions
Requirements: Written request via email or telephone is necessary
24-72 Hours Prior to Rental
Qualified for: Half the total rental cost
Processing Time: 7-10 business days
Service Charge: €25 deduction from the refund
Stipulations: Cancellation must be justified; administrative fees apply
Less than 24 Hours Before Rental
Eligibility: No refunds are offered
Exception: Urgent situations may be reviewed
Alternative: Rental credits might be given at the discretion of the management
Criteria: Supporting documents required for urgent cases
Weather-Induced Cancellations
Our Commitment to Safety
Your safety is paramount to us. If our professional captain deems the weather unsafe for sailing, you will be presented with multiple options:
- Complete Refund: If rescheduling is not feasible, a full refund will be issued
- Alternative Date: Change your rental to an alternative available date sans extra charge
- Rental Credit: Accept credit, valid for one year from the first rental date
Evaluating Weather
To assess weather conditions, we consider:
- Analysis of wind speed and direction
- Sea conditions and wave heights
- Forecasts for visibility and rainfall
- Advisories and warnings from the Coast Guard
- Our captain's evaluation of safety considerations
Final Decision: Weather-based cancellation decisions are made at least 4 hours before the planned departure time.
Refunds for Medical Emergencies
Unexpected Conditions
We comprehend that medical emergencies are unforeseeable. Special considerations may be given in the following scenarios:
- Unanticipated illness or injury necessitating hospital admission
- A member of the immediate family passing away
- Urgent military orders or deployment
- Being summoned for jury duty or subpoenaed by court
- Natural calamities disrupting travel
Requirements for Documentation
To process requests for emergency refunds, the following should be submitted:
- Hospital records or medical certificate
- Death notice, if relevant
- Military deployment orders
- Official court subpoena or jury duty notifications
- Emergency declarations or travel advisories
Refund Timing: Requests for emergency refunds will be handled within 3-5 business days after the required documents are received.
Cancellations Due to Operational Factors
Vessel Malfunctions
Should your assigned boat experience an irreparable mechanical issue:
- Alternate Boat: We will aim to provide an equivalent option
- Full Refund: If an adequate substitute isn't available
- Partial Refund: If the replacement boat's pricing differs
- Compensation: Additional compensation could be granted for the trouble
Unavailability of Crew
In the unlikely event that a qualified crew is not available:
- A substitute crew will be sought if feasible
- Complete refund if the rental cannot proceed
- Option to reschedule without extra charges
Procedures for Refund processing
Method of Repayment
Reimbursements are carried out using the initial transaction method:
- Credit Cards: Processed within 5-7 business days
- Bank Transfers: Processed within 7-10 business days
- Cash or Checks: Processed within 3-5 business days
Service Charges
For Credit Card Transactions
€50 charged for cancellations with notice above 72 hours
For Bank Transfer Refunds
€25 charged for all bank transfer reimbursements
On International Transactions
Extra fees may apply for overseas operations
Rental Credits
Circumstances for Credit Issuance
Rental credits can be presented instead of refunds in particular cases:
- Last-minute cancellations (under 24 hours)
- Cancellations due to weather conditions
- Voluntary rescheduling by the client
- Disruptions in operations
Terms for Credits
- Validity: Effective for 12 months post-issuance
- Transferability: Not transferrable to other individuals
- Value: Corresponds to the whole value of the rental (exempt from service charges)
- Usage: Applicable to any available rental
- Extension: No elongation past the 12-month limit
Refunds for Interrupted Services
Interruptions in Services
If your rental is disrupted or cut short owing to situations we control:
- A refund proportional to the non-utilized duration
- Credit for an equivalent future rental
- Complimentary services or enhancements
Disruptions Due to Guests
If a rental is ended ahead of schedule due to guests' behavior or security breaches:
- No reimbursement for the time not used
- Full price remains applicable
- Incidental costs may be imposed
Addressing Refund Discrepancies
Disagreements regarding refund decisions can be tackled by:
- Seeking a review from our administrative unit
- Supplying extra supporting materials or evidence
- Utilizing service from consumer advocacy entities
- Resorting to judicial solutions according to pertinent laws
Submitting a Refund Claim
Initial Step: Reach Out
To submit a refund application, use:
- Email: [email protected]
- Phone: +33 4 93 38 20 20
- An in-person visit to our office
Second Step: Provide Necessary Details
Include these details in your application:
- Confirmation code for your booking
- Date and hour of your rental
- Cancellation motive
- Any applicable corroborating documents
- Preferred mode for receiving the refund
Final Step: Review and Processing
We will recognize your request within 24 hours, evaluate it according to this policy, reach a verdict within 48 hours, and process any sanctioned reimbursements within the mentioned timeframes.
Key Points to Note
- All demands for refunds should be made in written form
- Reimbursements are executed in €, regardless of the original currency used for payment
- Acquisition of travel insurance is highly suggested
- Alterations to this policy are enacted with a 30-day notification period
- Refunds adhere to relevant tax laws and regulations
Contact Details
If you need clarification on refunds or wish to request one, please get in touch:
Department of Refunds
CommonsDataGarden Marine Services Ltd.
Marina Point
Cannes 06400
France
Phone: +33 4 93 38 20 20
Email: [email protected]
Hours: Monday to Friday, from 9:00 AM to 5:00 PM